Purpose of Terms
These Terms of Trade ("Terms") govern the commercial relationship between Teraco ("we", "us", "our") and our customers ("you", "your"). By engaging in business with Teraco, you agree to be bound by these Terms. Please read them carefully.
Orders and Acceptance
- Placing Orders: All orders for products and services must be submitted in writing or through our official ordering system.
- Order Confirmation: We will confirm receipt of your order, but the order is only deemed accepted when we issue an official order confirmation.
- Changes to Orders: Any changes to confirmed orders must be requested in writing and are subject to our approval. Additional charges may apply.
Pricing and Payment
- Pricing: All prices are quoted in [currency] and are subject to change without notice. Prices do not include taxes, duties, or shipping costs unless otherwise specified.
- Payment Terms: Payment is due within [number] days from the date of invoice unless otherwise agreed in writing. We accept payments via [payment methods].
- Late Payments: Late payments may incur interest at a rate of [interest rate] per month. We reserve the right to withhold delivery of goods or services until payment is received in full.
Delivery and Risk
- Delivery Terms: Delivery terms will be specified in the order confirmation. We will use reasonable efforts to meet delivery dates, but we are not liable for delays beyond our control.
- Risk of Loss: Risk of loss or damage to the products passes to you upon delivery. You are responsible for insuring the products from the time of delivery.
- Inspection and Acceptance: You must inspect the products upon receipt and notify us of any defects or discrepancies within [number] days. Failure to do so constitutes acceptance of the products.
Returns and Refunds
- Return Policy: Products may be returned only with our prior written consent. Returned products must be in original condition and packaging. Restocking fees may apply.
- Refunds: Refunds for returned products will be issued based on the original payment method, less any applicable restocking fees and shipping costs.
Warranties and Liabilities
- Product Warranty: We warrant that our products will be free from defects in material and workmanship for [warranty period] from the date of delivery. This warranty does not cover normal wear and tear, misuse, or improper installation.
- Limitation of Liability: Our liability for any claim arising out of or in connection with these Terms shall not exceed the purchase price of the products or services. We are not liable for any indirect, incidental, or consequential damages.
Intellectual Property
- Ownership: All intellectual property rights in our products, services, and related materials remain our property. You are granted a non-exclusive, non-transferable license to use the products for their intended purpose.
- Restrictions: You may not reproduce, distribute, or create derivative works from our products or materials without our prior written consent.
Confidentiality
- Confidential Information: Both parties agree to keep all confidential information received from the other party confidential and not to use or disclose it except as necessary to perform their obligations under these Terms.
- Exceptions: Confidential information does not include information that is publicly available, independently developed, or lawfully received from a third party.
Force Majeure
- Definition: Neither party is liable for delays or failures in performance due to events beyond their reasonable control, including natural disasters, war, labor disputes, and governmental actions.
- Notification: The affected party must notify the other party as soon as possible and take all reasonable steps to mitigate the effects of the force majeure event.
Termination
- Termination for Cause: Either party may terminate these Terms with immediate effect if the other party breaches a material term and fails to remedy the breach within [number] days of receiving notice.
- Termination for Convenience: Either party may terminate these Terms with [number] days' written notice. In such cases, you will pay for all products and services delivered up to the termination date.
Governing Law and Dispute Resolution
- Governing Law: These Terms are governed by and construed in accordance with the laws of [Your Country/State].
- Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved through negotiation in good faith. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation or arbitration as agreed by the parties.
General Provisions
- Entire Agreement: These Terms constitute the entire agreement between the parties and supersede all prior agreements and understandings.
- Amendments: Any amendments to these Terms must be in writing and signed by both parties.
- Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
- Waiver: The failure of either party to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Contact Us
For any questions or concerns regarding these Terms of Trade, please contact us at:
Teraco
support@teraco.online