Parts Options
Parts FAQ
Find answers to common questions about ordering, returning, and handling parts at Teraco. Our Parts FAQ page provides detailed information to ensure a smooth and hassle-free experience.
How do I create an account to order parts online?
Visit our website and click on "Sign Up" to create an account. Fill in your details and verify your email to start ordering parts.
Can I track my order online?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
What payment methods are accepted for online orders?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers.
Is there a minimum order requirement?
No, there is no minimum order requirement. You can order any quantity of parts you need.
How do I find the part I need?
Use our search bar to enter the part number or browse through categories to find the part you need. You can also use filters to narrow down your search.
What if the part I need is out of stock?
If a part is out of stock, you can sign up for notifications to be alerted when it becomes available again.
How do I know if a part is compatible with my equipment?
Each part listed on our website includes detailed specifications and compatibility information. If you are unsure, please contact our customer service for assistance.
Can I save my shopping cart for future purchases?
Yes, you can save your shopping cart and retrieve it later when you are ready to complete your purchase
Are there any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Contact our sales team for more information on bulk pricing.
What is the return policy for parts ordered online?
Our return policy allows you to return parts within 30 days of purchase as long as they are in new, unused condition and in their original packaging.
How do I initiate a return?
Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and follow the instructions provided to return your parts.
Will I receive an order confirmation?
Yes, you will receive an order confirmation email immediately after placing your order. This email will include your order details and a confirmation number.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, contact our customer service team as soon as possible. Changes and cancellations can be made before the order is shipped.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. You will receive a notification once your order has been shipped.
What shipping options are available?
We offer a variety of shipping options including standard, expedited, and overnight shipping. Shipping costs and delivery times vary based on the chosen method and destination.
Can I pick up my order at a local Teraco store?
Yes, you can choose the "In-Store Pickup" option during checkout to pick up your order at a local Teraco store.
Do you ship internationally?
Yes, we ship parts internationally. Shipping rates and delivery times will vary based on the destination.
How can I contact customer service for assistance?
You can contact our customer service team via email at support@teraco.online.
Are there any warranties on the parts purchased online?
Yes, all parts come with a manufacturer's warranty. Details on the specific warranty can be found on the product page or by contacting customer service.