Parts Return Policy

At Teraco, we are committed to ensuring your satisfaction with every part you purchase. Our Parts Return Policy is designed to make the return process simple and hassle-free. Please read the following guidelines to understand the steps and conditions for returning parts:

Eligibility for Returns

• Time Frame: Parts must be returned within 30 days from the date of purchase.
• Condition: Parts must be in new, unused condition and in their original packaging.
• Proof of Purchase: A copy of the original invoice or receipt must be included with the return.

Non-Returnable Items

• Custom or special-order parts
• Electrical parts that have been installed or connected
• Parts that have been used, installed, or modified

Return Process

1. Initiate a Return: Contact our Customer Service team at support@teraco.online or +1234567890 to initiate the return process. Provide your order number, part number, and reason for the return.
2. Receive Return Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved. You must include this RMA number with your return shipment.
3. Prepare Your Return: Securely package the parts in their original packaging, including all manuals and accessories. Write the RMA number clearly on the outside of the package.
4. Ship Your Return: Ship the package to the return address provided by our Customer Service team. Use a trackable shipping method and keep the tracking information for your records.

Refunds and Exchanges

• Inspection: Once we receive your returned parts, our team will inspect them to ensure they meet the return eligibility criteria.
• Refund Processing: If the return is approved, we will process your refund to the original payment method within 28-40 business days.
• Exchanges: If you prefer an exchange, please specify the replacement parts you need when you initiate the return. We will process the exchange after the returned parts are received and inspected.

Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., incorrect or defective parts).
• Original shipping charges are non-refundable unless the return is due to an error on our part.

Contact Us

If you have any questions or need assistance with your return, please contact our Customer Service team at support@teraco.online or +1234567890. We are here to help ensure your return process is smooth and satisfactory.

By adhering to this Parts Return Policy, we aim to provide a straightforward and efficient return experience. Thank you for choosing Teraco for your parts needs.